Customer Support Policy
Last Updated: 01/02/2025
At Erasho.com, we are dedicated to providing excellent customer service. Our Customer Support Policy ensures that you have the resources you need to get the help and support you deserve, whether it’s regarding product orders, refunds, shipping, or any other questions.
How to Contact Customer Support
We offer several ways for you to contact our customer support team. Our goal is to respond to all inquiries promptly and efficiently.
*Email*: You can reach us via email at support@erasho.com. Please include your order number and a detailed description of the issue or inquiry for quicker assistance.
*Phone*: If you need immediate assistance, you can call us at [Your Phone Number]. Our customer support team is available [Hours of Operation].
*Live Chat*: We offer live chat support directly on our website. Simply click the chat icon on the bottom right corner of any page to connect with one of our agents during business hours.
*Contact Form: You can fill out the contact form available on our website under the *Contact Us section. We will get back to you as soon as possible.
Customer Support Hours
Our customer support team is available during the following hours:
– Monday to Saturday: Business Hours : [11.00 AM – 6.00PM]
– Sunday: Closed
Disclaimer: Our customer support will remain closed on Sundays and during Public & Festival Holidays. Responses to queries received on these days will be addressed on the next working day.
Please note that response times may vary outside of regular business hours. We will make every effort to respond to your inquiries within 2 working business days.
Types of Support We Offer
Our customer support team is here to assist you with a variety of inquiries and issues related to your experience on Erasho.com. We offer support for the following:
– *Order Inquiries*: Assistance with placing, modifying, or canceling orders.
– *Product Information*: Questions regarding product details, designs, and customization options.
– *Shipping & Delivery*: Information about shipping times, tracking, and delivery updates.
– *Returns & Refunds*: Help with the return process, refunds, and exchanges for damaged or incorrect products.
– *Payment Issues*: Assistance with billing, payment processing, and refunds.
– *General Inquiries*: Any other general questions or concerns about our products and services.
Response Time
We aim to respond to all inquiries within 48 business hours or within 2 working business days. Response times may vary during peak seasons, holidays, or if additional information is required to resolve your issue.
– *Email*: Responses within 24-48 hours.
– *Phone*: Live support during business hours.
– *Live Chat*: Instant replies during business hours.
Order Issues and Resolution
If you experience any issues with your order, such as damaged or defective products, incorrect items, or missing items, please contact our support team as soon as possible. We will *Investigate* the issue based on your description and photos (if applicable).
– *Resolve* the issue by offering a replacement, refund, or other appropriate solution based on the situation.
Please contact us within 3 days of receiving your order to be eligible for a resolution.
Returns and Refunds
We have a clear returns and refunds process in place. If your product arrives damaged, defective, or incorrect, we will:
– *Offer a Replacement*: We will send you a replacement at no additional charge.
– *Refund*: If a replacement is not feasible, we will issue a refund to the original payment method.
Please refer to our *Returns & Refunds Policy* for detailed instructions on how to initiate a return or refund request.
Feedback and Suggestions
We value your feedback and are constantly striving to improve our services. If you have any suggestions on how we can better serve you, please let us know through any of our contact methods. We appreciate your input and take all feedback seriously.
Escalation Process
If your issue is not resolved to your satisfaction or requires additional attention, you may request to escalate the matter to a supervisor or manager. We will ensure that your concern is addressed and that you receive timely updates on the resolution.
Privacy and Security
Your personal information is important to us. All communications with our customer support team are handled securely. We will never share your personal information with unauthorized third parties and ensure that your privacy is respected.
Changes to This Policy
We may update this Customer Support Policy from time to time to reflect changes in our practices, business operations, or legal requirements. Any changes will be posted on this page with the updated “Last Updated” date.
Contact Us
If you need assistance, please do not hesitate to contact our customer support team using the methods listed above:
Email: support@erasho.com
Whatsapp: +91 9765955135
Thank you for choosing erasho.
